At a Glance
Fall 2023 Registration Opens June 1.
The ultimate goal for any business is to be efficient, reduce waste, increase revenue, and meet the needs of the customer. This 10-week Process Improvement Management Certificate program is comprised of the most beneficial business process improvement methods and tools utilized in many industries. The course provides a practical overview of the methodology and framework in lean and change management principles with an emphasis in business efficiency and productivity. You will learn to identify and analyze business processes to improve productivity, quality, and streamline operations for efficiency. The class will cover the theory of lean process improvement and incorporate hands on exercises to help you analyze business processes and workflows as well as business performance and standards for a positive customer experience. The skills you gain in class will be beneficial for all types of organizations, from HR Management, to manufacturing, IT, finance, construction, and healthcare.
Who Will Benefit?
Professionals in any industry can benefit from Process Improvement Management, including:
- Higher Education
- Human Resources
- Non Profit Organizations
- Public Service
- Research and Development
How will a Process Improvement Management Certificate help you?
- Provide you with increased career options
- Obtain a globally recognized certificate valued in many industries
- Excellent complement to Project Management certifications
- Gain practical process improvement and change management skills and tools that you can apply on your projects right away
- You will have a new skill that will save your organization money, time, and reduce waste
Benefits of the Process Improvement Management for Companies
All companies want to improve productivity, enjoy employee satisfaction, reduce waste, streamline processes, and achieve customer satisfaction. With Process Improvement Management, organizations will find new ways to identify, analyze, and improve processes for optimum performance and satisfaction. If you are using business practices because it’s the way it has always been done, you might find you are lagging behind the competition. In order to remain competitive and perform at the highest level, an organization should be current with practices, technology, and efficiencies. Through Process Improvement Management, you will find solutions to provide the best user experience for your customers.
10 Weeks, 3 hours a week (30 hours)
3.0 CEU’s (Continuing Education Units)
Certificate of Completion
You will receive a Certificate of Completion from Sonoma State University, School of Extended & International Education